FAQs

Most of our stones are 100% natural and are not enhanced with dyes or other pigmentation.  However, we do use special beads that are painted by artisans.  These beads will have decorative designs such as our Tibetan Dzi beads.  Only in these cases are the beads painted or dyed.

Yes.  We only use premium grade stones that are tested and verified for authenticity.  We do not use any counterfeit components in our compositions.

Yes.  We only use genuine Sterling Silver (925), 18K gold and 24K gold.  These metals are tested and verified for authenticity.  We do no use any counterfeit components in our compositions.

We take every measure to ensure that each composition is tested for structural integrity and wear resilience.  If your product malfunctions, please contact our Customer Care team at info@thecadenceco.com as soon as possible.  We will work with you to repair or replace the product to original condition.  Please try to retain all of the components in the assembly, especially the steel, silver, or gold Cadence bead.'

We do not make any medical claims regarding the health benefits of any components we use. However, we do share conventions adopted by numerous civilizations throughout history in using the components for general health and well-being related issues.  If you are interested in using our products for a specific medical condition, please consult with your doctor or a medical professional prior to purchase.

Yes.  We ship globally to all verified addresses except APO/FPO/DPO addresses.

Yes.  We do ship to PO Boxes.

After your order is placed, we generally require 1-2 business days for processing.  After the order is processed, the order will be shipped and will take an additional 1-5 days for delivery, depending on the shipping service selected at the time of purchase.

Yes. We have a 30-Day Satisfaction Guarantee.  To learn more about our Return Policy, please visit here.