Return Policy

Absolutely Guaranteed.

We stand behind our line of products, 100%.  Therefore, if you are not satisfied, neither are we.

The Cadence Company offers a "30-Day Satisfaction Guarantee" on products purchased through our website (www.thecadenceco.com).  After receiving your merchandise, you have 30 calendar days from the date of receipt to return the item if you are unsatisfied for any reason.  We accept returned merchandise in "as-new", undamaged condition, with the original, unaltered merchandise enclosure/case and all original tags attached (this includes the Seal of Authenticity tag that is cable connected).

To begin return process, please click here.

Return Shipping

You will be responsible for return shipping fees.  For international returns (i.e. outside of the United States) you are also responsible for any tariffs or other import fees.  We recommend shipping your returned merchandise through an insured delivery method requiring signature for delivery. Custom made-to-order, limited edition, or products offered at exclusive discounts may not be eligible for return.  Please email us at info@thecadenceco.com to notify us of your return.  Please include your order number to aid in return processing.

Ship To:

The Cadence Company
C/O Customer Returns
2177 Buckingham Rd.
#550
Richardson, TX 75081

Refunds

Once the returned merchandise has been received, inspected and confirmed, we will process the return using the original form of payment.  We will then send you an email notifying you that return processing has been completed.   Please allow 3-7 days after processing has been completed for the credit to appear with your banking institution.

Exchanges

If you prefer an alternate item, you may return the undamaged, "as-new" item within the 30-day warranty period for an exchange of a non-discounted product of equal or lesser value.  Please contact our support team via email prior to returning the merchandise in order to ensure appropriate processing of the exchange.

Repairs

If the item is outside of the 30-day warranty period and is in need of repair, the item can be returned to us for service.  We will repair the item and return to you.  Please note that a repair fee may be charged if all components are not returned, and replacement components must issued to complete the repair.  You will be notified in advance of repair if there is a service fee required to repair your item.  

To start a repair, please click here.

FAQS

What items are returnable?
  • Within 30 days of receipt of your shipment
  • Must be in original, "as-new" condition
  • All tags must be intact and attached
  • Product case/enclosure must be returned as well
What items are non-refundable?
  • Free gifts or promotional items
  • Items beyond 30-day warranty period
  • Damaged items
What if my item breaks within the warranty period?
  • Please contact our support team at info@thecadenceco.com for return process
  • Item can be returned for exchange or refund
  • All components must be included in return for exchange or refund.
Are there any charges for return?
  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges
How do I return?
  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines
How soon will I get my refund?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.